• We would suggest that all appointments are booked in advance to avoid disappointment. Please arrive 15 minutes prior to scheduled treatments.

• Consultations are mandatory for health and safety and no treatment can be entered into without the express consent of the therapist based on that consultation.

• 24 hour patch test required for lash tint and waxing

• Spa facility for over 16.

• The use of mobile phones is prohibited.

•  24 hour cancellation policy is required, no show or late cancellation will result in a charge.

• Credit card number is required to secure all bookings.

• Please produce gift voucher for redemption.

• Robes, towels and slippers will be provided.

• Swim wear is required in Thermal area at all times.

  •  Under wear to be worn for body treatments.

  • Thermal area use is based on availability, maximum guests 6 per hour.

  • Low conversation please to maintain tranquillity.